REFUND AND RETURNS

Thank you for choosing breathywhispers.com! We want you to be happy with your rug purchase. If you are not completely satisfied with your purchase, we offer the following refund and return policy to ensure that your shopping experience is pleasant.

1. Return Terms
   Return Period: You have 7 days from the date you received your order to request a return.
   Return Products: Products must be in new, unused, unwashed condition, with original packaging and tags intact. We cannot accept returns if the product has obvious wear, dirt or other damage.
   Special Items: Custom rugs or personalized items cannot be returned unless they are defective or damaged.
2. Request a Return
   To request a return, please follow the steps below:
   Contact Customer Support: Contact us via email at HolmesIan1821@outlook.com with your order number and reason for return.
   Get a Return Authorization: Once we have confirmed that the return is eligible, we will provide you with a return authorization and instructions.
   Packing Returned Items: Please pack the returned item securely and include your order number and return authorization information.
   Shipping Products: Please ship the product to the specified address according to our instructions. Please keep the shipping receipt for tracking purposes.
3. Refund Processing
   Once we receive your return and confirm that it is eligible for return, we will process the refund within 5-7 business days.
   Refunds will be issued to the original payment method. If you paid by credit card, please note that it may take a few additional days for the refund to be processed to your credit card account, which varies from bank to bank.
4. Shipping Policy
   Shipping costs for the original order will not be refunded unless the return is due to our error (such as wrong item or damaged item).
   Return shipping costs are the responsibility of the customer unless we provide reimbursement for return postage when we confirm the error.
5. Exchanges
   If you would like to exchange a product (for example, the size is not the right color), please follow the return steps above, return the unsatisfactory item, and explain your exchange request when contacting customer support. You will need to place a new order for the new product you need.

Thank you for your support of breezywhispers.com. We look forward to providing you with quality products and services!